Terms & Conditions

Independent travellers must be at least 18 years of age to book accommodation via our online site.

Your reservation has been secured within the terms of a 24 hour cancellation policy, whereby any room night cancelled within 24 hours prior to check-in time will be charged. Cancellation fees and deposits are non-refundable. Special Events and promotional rates may have different cancellation policies to what is listed above.

Payment & Guarantee
Payment on check in will be required for all bookings made online or over the phone. You will be required to provide a credit card imprint or equivalent at check-in to cover incidental charges. If you are paying via cash you will be required to pay in full on upon your arrival and leave a $200 deposit along with a copy of your driver’s license at reception. The $200 dollars will be refunded to you upon check-out.

Check-in & Check-out
CHECK-IN is available anytime after midday. Arriving earlier? Let us know in advance & we will do our best to accommodate your arrival time. In the case that we can’t, we are happy to store your luggage while you take a stroll around the local attractions.

CHECK-OUT is any time prior to 10am. Late checkouts after 10am must be arranged with reception prior to the departure date, and are subject to availability.

House Rules
Parties and large gatherings of people within the property are strictly prohibited. Any breaches of this policy will result in immediate termination of your booking without any refund.

Car Parking 
On-site car parking is available and remains complimentary to all guests and their visitors.

Pet Friendly Accommodation

We greatly appreciate your assistance in following these guidelines to ensure that both guests and pets alike have a comfortable stay at City Oasis.

  1. Please clean up after your pet, especially in the public, grassed and recreation areas of the hotel.
  2. Keep your pet off the furniture in your room.
  3. Never leave your pet unattended at City Oasis (this includes in your room).  Please discuss with reception if you have any queries regarding this.

Site Information
We make every effort to ensure all information displayed on our site is accurate. We are unable to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice to you.